INTRODUCTION

The telecommunications industry requires swift and efficient customer service, yet manually distinguishing between live calls and voicemails has proven to be time-consuming and

error-prone. To address this, a telecom company sought Apptware' s expertise to automate the differentiation process, aiming to save costs and reduce the need for manual intervention.

The telecommunications industry requires swift and efficient customer service, yet manually distinguishing between live calls and voicemails has proven to be time-consuming and error-prone. To address this, a telecom company sought Apptware' s expertise to automate the differentiation process, aiming to save costs and reduce the need for manual intervention.

CHALLENGE

Manual Differentiation: Inefficient manual process led to longer wait times and reduced efficiency.
Volume: Existing methods couldn't handle millions of recordings.
Requirement: A real-time, accurate, and automated solution without human intervention.

SOLUTION

Technology: Apptware used CNN and VGG-16 deep-learning techniques.
AI Model Training: Trained on client’s recordings to sort live calls and voicemails.
Integration: Connected to the client's phone system with an easy-to-use dashboard for real-time insights and performance metrics.
Platform: Cloud-based platform enabling simultaneous processing of millions of recordings with minimal delay.

RESULTS

Our real time tracking made this possible

Automation: AI solution automatically sorted live calls and voicemails.
Efficiency: Reduced manual labor for agents and wait times for customers.
Cost Savings: Saved the client $50,000 per month in labor costs.
Accuracy: Achieved over 95% accuracy in sorting, surpassing expectations.
Real-Time Tracking: Monitored call volumes, classification accuracy, and wait times in real-time.
Client Satisfaction: Successfully handled millions of recordings simultaneously, impressing the client.

CONCLUSION

Apptware' s AI solution revolutionized call and voicemail classification in the telecom industry by significantly reducing manual labor, improving efficiency, and saving substantial labor costs. The solution also provided

real-time insights and performance metrics, showcasing the transformative power of advanced AI techniques like CNN and VGG-16 in business processes. This innovation has established Apptware' s solution as a game changer in the industry.

Apptware' s AI solution revolutionized call and voicemail classification in the telecom industry by significantly reducing manual labor, improving efficiency, and saving substantial labor costs. The solution also provided real-time insights and performance metrics, showcasing the transformative power of advanced AI techniques like CNN and VGG-16 in business processes. This innovation has established Apptware' s solution as a game changer in the industry.

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